Upheaval: Crafting a Culture & Managing Your Message Through a Crisis

Upheaval by Paul Hiltz and Amanda Lucey delivers an intriguing narrative of grit, leadership, and community cohesion during a period of unprecedented crises at Naples Comprehensive Health (NCH). The story chronicles the hospital’s turbulent journey through internal conflicts, community protests, and the devastating impact of the COVID-19 pandemic. It begins with a community-driven upheaval triggered by administrative decisions that eroded trust, resulting in protests, board reshuffling, and leadership changes. Just as stability was restored, the pandemic struck, testing the hospital’s unity. The authors vividly depict how strategic communication, collaboration with community leaders, and a culture of transparency enabled NCH to survive and thrive through the chaos, ultimately transforming it into a stronger, more integrated healthcare organization. Urgent and utterly thought-provoking, this book captures the conflict at a hospital during the pandemic and outlines the steps taken by professionals to address it in a timely and effective manner.  

The book cleverly explores themes of trust, community engagement, and adaptive leadership. I was impressed by the authors' approach to striking a balance between organizational control and community trust, highlighting the importance of listening and transparency in navigating external pressures and internal discord. Unique angles of this book include detailed insights into crisis communication, community involvement, and the innovative leadership approach that emphasizes culture, partnership, and authenticity. The narrative is enriched with lessons on managing crises, building teamwork, and harnessing the power of storytelling in restoring confidence. Apart from the sparkling insights that are woven throughout the book, the stunning photography makes it even more enjoyable. Fans of Leadership in Turbulent Times by Doris Kearns Goodwin and The Five Dysfunctions of a Team by Patrick Lencioni will enjoy reading Upheaval, which stands out for its practical focus on healthcare leadership during existential threats, blending emotional storytelling with actionable strategies. This book offers valuable lessons for healthcare leaders, community organizers, and anyone handling any form of crisis with integrity and purpose.